Add-on Access Issues
Users may encounter a problem where they are prompted to sign up or register, even if they have already done so.
Email Address Mismatch
This issue usually occurs when the email address used in Google Chrome is different from the one registered for the add-ons.
Consistency Required
Ensure that the same email is used both in Chrome settings and when accessing the Google Sheets add-ons.
Steps to Resolve
Confirm that the email address in Chrome matches the one registered with the add-ons, whether for free or paid accounts.
Two Email Sources
Users may have different accounts (e.g., [email protected] in Chrome and [email protected] in Sheets) causing conflicts.
Unified Login Across Platforms
Ensuring identical login credentials helps avoid access conflicts and ensures smooth operation of add-ons.