1. Property manager (building manager)
- Assess the property’s needs and oversee its day-to-day operations.
- Maintain tenant relations, handle concerns, and enforce property rules.
- Coordinate maintenance, repairs, and inspections.
- Manage property staff and ensure smooth communication.
2. Resident manager (for residential)
- Attend to residential tenant needs and inquiries promptly.
- Oversee move-ins, move-outs, and lease agreements.
- Address tenant concerns and maintain a positive living environment.
- Collaborate with property management for seamless operations.
3. Assistant resident manager
- Support the Resident Manager with tenant interactions and property maintenance.
- Assist in managing lease agreements, inspections, and rent collection.
- Handle administrative tasks and maintain records.
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4. Bookkeeper
- Manage property finances, including rent collection and vendor payments.
- Maintain accurate financial records and generate reports.
- Collaborate with property management for budgeting and financial planning.
5. Office receptionist (or secretary or administrative assistant)
- Manage front desk operations and greet visitors.
- Handle phone calls, emails, and inquiries professionally.
- Assist with administrative tasks and maintain organized records.
6. Leasing agent
- Market available units and conduct property tours for prospective tenants.
- Screen tenant applications and negotiate lease agreements.
- Coordinate move-ins and ensure proper documentation.
7. Advertising and public relations
- Develop advertising strategies to promote property vacancies.
- Manage online listings, social media presence, and marketing materials.
- Handle public relations and maintain a positive property image.
8. Space planner
- Optimize space utilization and layout for maximum efficiency.
- Coordinate interior design projects and property renovations.
- Ensure a functional and aesthetically pleasing property environment.
9. Tenant development manager
- Foster positive relationships with tenants and address their needs.
- Coordinate tenant events, services, and community-building initiatives.
- Gather feedback to improve tenant satisfaction.
10. Operations manager
Oversee property operations, including maintenance, security, and tenant services. Coordinate staff activities and ensure efficient property functioning. Collaborate with different departments for streamlined operations.
11. Chief engineer
Manage property maintenance, repairs, and equipment. Supervise maintenance staff and ensure compliance with safety standards. Plan and execute preventive maintenance programs.
12. Assistant operations manager
Support the Operations Manager in overseeing property functions. Assist in staff coordination, scheduling, and task management. Help maintain a safe and well-functioning property environment.
13. Maids, janitors, porters, and laborers
Perform cleaning, maintenance, and repair tasks throughout the property. Ensure cleanliness of common areas, hallways, and amenities. Contribute to a welcoming and hygienic property atmosphere.
14. Security
Maintain property security by monitoring access and conducting patrols. Respond to emergencies and address security concerns promptly. Collaborate with law enforcement and property management as needed.
15. Amenity workers
Manage and maintain property amenities such as pools, gyms, and recreational areas. Ensure amenities are clean, operational, and safe for tenants’ use.
16. Landscape supervisor
Supervise landscaping and outdoor area maintenance. Plan and execute landscaping projects to enhance property aesthetics. Ensure outdoor spaces are well-groomed and appealing.